A shot from my hot air balloon ride during December 2005...
oh, and Happy St. Patrick's Day by the way....
_____
A few weeks ago I handed over the reins of TVGuy for the day to TV's Chris... much like Johnny Carson would bring in a guest host on Monday Nights occasionally...
As I put the finishing touches on my Movie Countdown list, continuing tomorrow and finishing up Wednesday, I think I'll let my coworker LDL take a crack at it...
I'd always thought that Qwest's "Customer Service" was the worst I'd ever encountered... and I gleefully left them several years ago and never looked back...
I had always wondered whether they'd improved even a little...
After reading this, I find that the answer is a resounding "No"...
Take it away Lauren....
_____
A Hero's Qwest....
Yesterday I get a bill in the mail from Qwest. Not having Qwest now for over 6 months I find this a little odd. So I pick up the phone and call the lovely Qwest customer service folks...
Customer service moron #1: Hi! Can I have your account # ?
Me: 1234567887654321
Customer service moron #1: Ok can you verify your address ?
Me: 10089 Park Meadows Dr. Apt #*** Littleton, co 801**
Customer service moron #1: Ok the addresses aren't matching up...
Me: That's probably b/c I don't have Qwest and therein lies my problem. What I do have is a bill from Qwest...
Customer service moron #1: Let me check on something (proceeds to talk to a supervisor with the phone not on hold. After about five minutes of me hearing them talk about how I must be crazy they realize I can hear them and then put me on hold...)
5 minutes later...
Disconnect Tone, then Automated Message: "If you'd like to make a call please hang up and try again."
Me: FANTASTIC!
(redials reluctantly)
Customer service moron #2: Thank you for calling Qwest my name is Kiki how can I help you?
Me: (Kiki??) I received a bill when I cancelled my account 6 months ago.
Customer service moron #2: ok what is your account number?
Me: 1234567887654321
Customer service moron #2: ok so it's 740 9....
Me: No... 1234567887654321
Customer service moron #2: ok it's 924...
Me: NO!! 1234567887654321!!!
Customer service moron #2: ok I think I got it (she gets it right)... Let me check out your account.
She looks over it for about 5 minutes... feels like an eternity... what actually construes "looking over my account" anyway?
Meanwhile, my LANDLINE PHONE starts to break up much like a cell phone. And than I see on my TV that Natalie Morales (NBC's Today Show) looks like an abstract painting from the cable freaking out.
I may be under alien attack... or just all of Earth's Communications are breaking down....
As Kiki is nowhere to be found, I hang up and call back on my cell phone.
Customer service moron #3: Thank you for calling Qwest this is Anne how can I help you?
(I explain the previous two calls to her...)
Customer service moron #3: Ok can I have the name on the account?
I give her my name and she starts looking over the account. To my surprise I hear this...
Customer service moron #3: So how's the weather there?
Me: (puzzled because I did not call to chat on an interpersonal level... ) Err.. It's sunny, a little chilly..
Customer service moron #3: Well at least it's sunny. I was just in Washington and it was 60 and beautiful than I got back and it was 30 and miserable...
(Did she mean Washington State? Because from what I know, Washington is pretty far up there on the cold scale... And where is she that it's colder than that? Did I just call Greenland? Where the hell is Qwest anyway? The Arctic? Earth Orbit? The Moon?)
Me: Ya don't say (she than puts me on hold realizing I'm not in a chatty mood.)
Customer service moron #3: (After 10 minutes) Ok it looks like you never paid the last bill.
Me: That was 6 months ago, why am I being billed now??
Customer service moron #3: It shows that you received the bill.
Me: Yes I have been opening 6 months worth of bills and tossing them aside only to raise a stink about it now. That makes sense.
Customer service moron #3: Well that's what it says, but the price hasn't gone up. (?!?)
Me: Fine I'll check my records and see what I have to do. (click)
TRT: 60 minutes.
Bill: About 30 dollars.
Quality Time with Qwest: Priceless
____________________
Ally: The real truth is, I probably don't want to be too happy or content. Because, then what? I actually like the quest, the search. That's the fun. The more lost you are, the more you have to look forward to....
--"Ally McBeal" (FOX)
3 comments:
You should send this to the Consumerist (consumerist.com). They will undoubtedly have answers and go-to info for your situation. Just an idea.
Great post.
You might want to try www.Measuredup.com a leading customer service review website where people share reviews with other users and with companies. Companies that are involved with and value customer service read Measuredup to keep up on what people are saying and to be able to improve customer service.
It is free and easy to use.
ah, a comment wrapped in the snug warmth of automated internet marketing...
so, no, we won't be "trying" Measuredup.com... but thanks..
as for Suzie, that's not a bad idea... but her bill wasn't that high...
Post a Comment